Refund policy

Returns & Refunds Policy

Most items are covered by our 14-day return window for items that arrive damaged, faulty, or missing parts. We do not accept returns for change of mind.

What’s Covered (within 14 days of delivery)

  • Damaged on arrival (DOA) / shipping damage
  • Missing parts
  • Verified manufacturing defect

Customer pays return shipping. The cost of the return label will be deducted from your refund. A restocking fee may apply and will be disclosed during the RMA process.

Required on Delivery

  • Inspect at delivery whenever possible before signing.
  • If you cannot inspect at the door, a full unboxing video is strongly recommended for any shipping-damage claim.

Minor cosmetic blemishes (e.g., small paint chips/scratches) may qualify for a reasonable discount rather than a return or replacement after you’ve signed for delivery.

How to Start a Return

  1. Email: info@dustyroads4wd.com
  2. within 14 days of delivery.
  3. Include: order number, photos/videos, and a detailed description of the issue.
  4. Approval: If approved, we’ll send an RMA and a return label with packing instructions.
  5. Return shipping: You are responsible for return shipping costs. These will be deducted from the refund.

Returns sent without written approval (RMA) will not be accepted or refunded. You may pay to have the item returned to you.

Condition & Packaging

  • Items must be unused when possible, with tags and in original packaging.
  • For defect/DOA cases where testing was necessary, provide documentation (photos/videos).
  • You must provide proof of purchase from Dusty Roads 4wd.

Timelines for Refunds

  • Returns can take 3–6 weeks for transit back to our supplier and inspection.
  • After inspection/approval, allow 5–7 business days for the refund to post.
  • Shipping delays do not qualify for refunds of shipping costs or other charges; shipping timeframes are estimates only.

Not Eligible / Exclusions

  • Change-of-mind returns
  • Sale or discounted items (final sale)
  • Items not purchased directly from Dusty Roads 4wd
  • Returns requested after 14 days of delivery
  • Any return sent without written approval (RMA)

Address Changes & Cancellations

  • Order changes (address changes, holds, color changes) after shipment may delay delivery and can affect refund eligibility.
  • Cancellations may incur fees per our Order Cancellation Policy.
  • Change of Address Fee: If you cancel or change the delivery address after processing, a carrier Change of Address Fee will be deducted from your refund.

If Your Order Hasn’t Arrived

  • If you haven’t received your item within 90 days of ordering and have your order number and proof of purchase, contact info@dustyroads4wd.com  for assistance.